FAQ

What currency does your site use?
We use United Arab Emirates dirham (AED). But don't worry, our site has a handy currency converter to show your rate. All final purchases will be converted to AED.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, cash on delivery 💸 and store credit 🛍️.

When will my order ship?
For domestic/GCC orders, please allow up to 4 working days. For international orders, it may take up to 7 working days 🌍. 

How do I track my order?
Once your order ships, you’ll receive an email with a tracking link. Keep in mind it can take up to 24 hours for updates to appear. 

What if I need to cancel my order?
If you need to cancel, email us at hello@ministryofeelings.com ASAP. Be sure to include your order number and we’ll do our best to cancel before it ships. If it’s already on its way, cancellations won’t be possible.

What if my package is lost?
Lost package? 💔 Email us at hello@ministryofeelings.com, we’ll file a claim and sort it out quickly! Note: we cannot take responsibility for lost or stolen packages after delivery, especially if signed for. 

I missed the delivery. How do I get my order re-shipped?
If you missed the delivery window, please contact the shipping provider via the tracking in your confirmation email.

 I haven’t received my order!
If your order hasn’t arrived, please email us at hello@ministryofeelings.com 🕵️‍♀️.

 Can I schedule my delivery date and time?
This depends on the shipping provider. Please check with them for specific scheduling options.

 I have a missing item in my order.
For missing items, visit the Contact Us section or email us with your order number and the missing item's name. Our team will look into it within 2–3 business days.

 I received a damaged item.
Oh no! 😔 If an item arrives damaged, email us immediately at hello@ministryofeelings.com with your order and item details. Depending on stock, a replacement might not always be available.

Where do you ship to?
We ship worldwide 🌎! Check our Shipping Section for more details.

How will I know if my order has been received?

Once your order is placed, you’ll get an email confirmation. If you don’t receive one, email us at hello@ministryofeelings.com.

 How will I know when my item ships?
You’ll receive an email once your item is dispatched.

 Are there costs for duties and taxes?
Duties and taxes depend on your shipping destination 🌍. Check our Shipping & Delivery section for more information.